Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Principal Consultant

Department & Team: Genesys Innovations

About Genesys:

GENESYSpowers more than 25 billion of the world's best customer experiences each year.

In GENESYS, Innovations team builds solutions that enable our customers to get more value from their Genesys platforms. The Innovations team's primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).

Job Summary

In this role the primary responsibilities include (but are not limited to):

• Responsible for defining, designing and delivering various Innovation Solutions and products with Genesys Cloud
• End to end architecture, conducting customer discovery sessions, integrating multiple environments and implementing new leading-edge technology.
• Collaborate with internal and external stakeholders for the solution, designing and implementing customer experiences using Genesys Cloud platform
• Investigating and resolving complex technical and architecture issues.
• Partner with customers to understand their needs and develop architecture solutions and blueprints for the customer experience center platform solutions
• Lead and govern technical solutions meeting functional/non-functional requirements and drive technology solution implementations
• Establish cloud platform governing and operating model
• Provide best practice recommendations and optimization opportunities within the contact center experience platform
• Building and implementing AI based solution especially with AWS and Google
• Provide troubleshooting and resolution for complex implementation issues within the project plan and strategy; Ability to prioritize issues effectively and meet tight deadlines when required
• Ability to consult with new customer prospects in the sales process to provide technical direction for upcoming complex engagements
• Ability to manage multiple projects of varying size and technical complexity; Ability to focus on the details without losing sight of the bigger picture

Required Qualifications:

• Bachelor's degree in Engineering, Computer Science, or related field
• Minimum 15 years of technical, hands-on experience with Genesys Engage or Genesys Cloud solution architecture
• Experience as a Cloud Architect involving large scale cloud contact center experience using Genesys Cloud / Genesys Engage platform
• Excellent written and verbal skills in English

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.